General terms of use of the service

Please read these General Terms of Service carefully before using the website to purchase products advertised on the same website or to obtain information about a specific product.


With these General Terms and Conditions, the Seller determines the relationship between the Site Visitor, the Buyer and the Seller, as well as with respect to the conditions and method of ordering services, prices for services, payment, quality of services, complaints, returns and delivery, personal data protection and other issues related to using the website

1.1. In the General Terms and Conditions, terms in bold have the following meanings: - Website owned by the Seller;
Client - a person who registers his personal data using electronic means of communication and orders at least one service offered on the site;
Website visitor - a person who accesses the site by means of electronic communication and without registration, freely browses the services offered;
Users - customers and site visitors together;
Using - accessing the page to obtain information about its content, offer, products and/or online purchases;
Online purchase - purchase of services through
Services - All services that are featured on and can be purchased from

The meaning of the terms specified in these General Terms and Conditions (words in the singular include the plural and vice versa, unless the context requires otherwise).

1.2. By accessing and using the website through the appropriate technical means of access, each User undertakes to comply with these General Terms and Conditions and agrees that the provisions of these General Terms and Conditions apply to him.

1.3. The service agreement between the Buyer and the Seller is concluded at the time of ordering the service, when the Seller receives an electronic message containing the Buyer's statement about the proposal to accept the offer, i.e. at the moment when the Seller receives the Service Order from the Buyer.

1.4. These General Terms and Conditions have been drawn up in accordance with the Consumer Protection Law (hereinafter: CPL), the Law of Obligations (hereinafter: ZOO) and, together with the data published on the site, constitute a prior-contractual notice in accordance with articles 13 and 27ZZP. By using, the User is deemed to have read and accepted these General Terms and Conditions. The Seller disclaims all responsibility for all disputes that may arise due to the fact that the Site Visitor, User and / or Buyer have not read the General Conditions.


2.1. The user undertakes not to:

Use the Seller's website in any way that is contrary to positive norms.

Enter on the Seller's website or distribute through the website any content that is contrary to the law, change, delete or destroy any data on the Seller's website.

2.2. Documents, data and information published on the website may not be reproduced, distributed or in any way used for commercial purposes without the express consent of the Seller or in any way that could harm the Seller or any third party.

2.3. The Seller expressly disclaims any liability that may arise from or in any way connected with the use of the website, as well as for any damage that the User or any third party may incur in connection with the use or misuse of the content. .

2.4. The Seller has the right to change the content of these General Terms and Conditions, the range of products, other data related to the site, as well as all other content without prior notice, subject to a public announcement on the website, and for this reason Users are obliged to view the content this website every time they visit it. Opposing actions release the Seller from any liability.

2.5. The services provided by the Seller as part of the services on the site do not include the costs incurred by Users in using computer equipment and services to access the pages. The seller is not responsible for telephone costs, Internet traffic or any other costs, and is not responsible for any damage that may arise due to interruption of the Internet connection when using the Online Shopping service.

2.6. The buyer can only be of legal age and legal capacity. Contracts may be concluded on behalf of and on behalf of minors or persons who are completely incapacitated by their legal representatives, and persons with limited legal capacity may enter into contracts only with the consent of their legal representative.

2.6. The buyer can only be of legal age and legal capacity. Contracts may be concluded on behalf of and on behalf of minors or persons who are completely incapacitated by their legal representatives, and persons with limited legal capacity may conclude contracts only with the consent of their legal representative. The seller is not responsible for any actions contrary to this provision.

2.7. When using the site, Users are required to provide accurate, true and complete personal data, especially when filling out the registration form. Opposite actions authorize the Seller to deny such user access or to refuse to sell all or part of the services, that is, the Products offered by him.


3.1. When ordering goods through an electronic form for the first time, you must register on the website The user of the site is obliged to register to make an online purchase and for this to enter the necessary personal data. When filling out the registration form, the client is obliged to provide accurate, reliable and complete personal data.

By registering, the user confirms:

Accept these General Terms and Conditions in full.

Completeness, accuracy, reliability and relevance of personal data.

Give the Seller express consent to the processing of the specified personal data in accordance with the provisions of the Law on the Protection of Personal Data for the purpose of conducting personal affairs and providing other services, in order to form a customer database, inform about new products and services, as well as improve services, protect the interests of users and the Seller and prevent possible abuse.

After successful registration (correctly filled in all the necessary data), instructions for confirming registration and an email address will be sent to the Customer's e-mail.

3.2. The Seller undertakes to regularly maintain and provide Visitors and Buyers with unambiguous, clear, understandable information about the services offered on the site, in a manner adapted to the means of remote communication. At the time of ordering a separate Product from the offer, the User, agreeing to these General Terms and Conditions, confirms that he is informed about the main characteristics of the services and the sale price, payment methods, methods and terms of delivery, the method of fulfilling other contractual obligations; the presence of legal liability in connection with the non-compliance of the service with the contract; the manner in which the complaint is communicated to the seller, the specifics of the place of receipt and the procedure for the merchant to act on them, as well as the conditions related to the exercise of consumer rights on the basis of conformity; the cost of using means of communication at a distance to conclude a contract, when this cost is calculated on a basis different from the base rate; conditions, term and procedure for exercising the right to withdraw from the contract in accordance with Article 28. PPE; the obligation to pay the seller reasonable costs pursuant to article 35, paragraph 3 of the RFP, if the buyer exercises the right to withdraw from the contract after a request has been made in accordance with article 28, paragraph 2, and article 29 of the RFP, and about these general conditions.

3.3. The seller will provide the buyer, as a consumer within the meaning of the ZZP provisions, with confirmation of the pre-contractual notice in writing or on another durable medium accessible to the consumer as soon as possible, but no later than the time of delivery of the goods, i.e. no later than the day the service starts. By agreeing to these General Terms and Conditions, the Customer agrees that the confirmation of the pre-contractual notice will be delivered to him by e-mail to the e-mail address that he indicates as a contact person when entering his order, or by mail to his home address along with delivery goods and invoice.

3.4. The seller is not responsible for delays in delivery or any problems caused by incorrect or incorrect information provided by the buyer. He is also not responsible for any damage caused if the Client has forgotten his password, or if he became known to a third party. The Seller treats each registration as a separate legal entity. The data can be changed after registration, in the Personal Account, where you can also view data on active orders. The seller is not responsible for damages and malfunctions caused by changing the registered data.

3.5. A detailed explanation of the online purchase process can be obtained by the Client by selecting the link "Creating a project" (located on the main page of the account) and which are an integral part of these General Terms and Conditions.

3.6. If the Seller is unable to deliver any of the ordered services, he will contact the buyer by phone or e-mail and inform him of this. The buyer has the opportunity to refuse the ordered service or request a replacement service.


4.1. All product prices are retail prices. Product prices and shipping prices are expressed in dinars.

4.2. The process of entering the price on the site for each service is subject to multi-level control, but regardless of this, there is a possibility of error, since this is not an automatic entry. Such situations are exceptions and for them the Seller apologizes to his buyers in advance, as he will be forced to inform them about the current situation, the wrong price for a certain service, the impossibility of delivery on a specific order of the buyer.

4.3. The seller has the right to change prices without prior notice.

4.4. The Seller has the right to define sales, daily or weekly special sales for an individual service, a group of services and / or for all services at any time.

4.5. Prices, payment terms and promotional offers are valid only at the time of order. When it comes to sales, please note that the sale of services that are on sale is limited. Customers may be provided with a limited number of services.


5.1. The customer pays for the ordered Goods and delivery according to the model that he chooses when placing the order. Payment by payment cards and bank transfer is possible. More detailed instructions on the method and types of payment can be found here:

5.2. The payment is considered made at the moment the money is received by the payment service, and when paying by bank transfer, at the moment the payment is received on the Seller's account. .


6.1. The seller guarantees the quality of services ordered on the site

6.2. The seller is responsible for non-compliance of the delivered goods with the contract in accordance with the provisions of Article 51 of the Consumer Protection Act.

6.3. If the ordered service has discrepancies with a pre-agreed description, the discussion and final approval of the work is carried out through the cabinet on the site and the seller's email

6.4. In accordance with article 56 ZZP, the Seller allows all Buyers to send their complaints by e-mail to the Seller's email address

6.5. The seller will electronically confirm receipt of the claim by the buyer and within 7 days from the date of receipt of it will answer the buyer whether he accepts the complaint, and will give a specific proposal and a deadline for resolving the claim, which cannot exceed 15 days from the date of filing the complaint.

6.6 If, for objective reasons, the seller cannot satisfy the buyer's demand within the agreed period, he is obliged to notify the consumer of the extension of the deadline for resolving the complaint in electronic form and indicate the deadline by which he will resolve it, as well as obtain his consent in electronic form.


7.1. Services are provided both for Clients on the territory of the Republic of Serbia and from other countries.

7.2. Services paid in accordance with the submitted offer will be delivered to the Customer in accordance with Article 32 of the RFP within 30 days (or another period if it was agreed in advance when ordering the service), provided that orders are received before 12 noon from Monday to Friday, on working days, counting from the day of payment. If it is impossible to perform the ordered service or postpone the date of completion, the Seller informs the Customer by e-mail or phone about the problems that have arisen, and a new delivery date is agreed or the amount paid is returned in full.

7.3. When accepting the results of the service, the Buyer is obliged to check the compliance of the result obtained with the expected one and, in case of disagreement, has the right to file a complaint about the result (see clause 6.4)

7.4. The client cannot request a refund if the service discrepancy is minor.

7.5. Upon delivery, together with the purchased service, the Customer receives all documents accompanying the service (if required).


8.1. The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt by the Buyer of the service if it finds inconsistencies with the description.

8.2. After the expiration of the specified period, the customer loses the right to withdraw from the contract.

8.3. The buyer does not need separate forms to terminate the contract. The buyer may stop regular payments for services and thereby terminate the contract.

8.4. The seller may delay the return of funds paid by the buyer until he has verified that the services provided correspond to the agreed description, or until the buyer provides evidence that the services provided do not correspond to him.

8.5. The Customer is not entitled to withdraw from the Agreement in the cases provided for in Article 37 of the Law on the Protection of Consumer Rights.


9.1. In some cases, due to high demand, it is possible that the Seller will not be able to provide the specific ordered service. In this case, the Buyer will be informed about this before delivery of the goods by e-mail or by phone, in which case the Seller shall not be liable.


10.1. The Seller undertakes to protect the privacy of the personal data of all registered Users of and will treat them in accordance with the Law on the Protection of Personal Data or other applicable regulations.

10.2. The seller collects personal data of customers only to the extent necessary to fulfill its obligations, to inform about new and promotional products and deliver promotional materials, to improve customer relations and to verify other data necessary for online purchases. When registering, the User gives personal consent to the processing of data for the above purposes. By doing so, the User also declares his consent to the fact that the Seller can contact him in writing, via SMS and / or e-mail and deliver materials to his home address that will inform him about the benefits and news in his offer.

10.3. The user's personal data is protected in accordance with the Law on the Protection of Personal Data, and the Seller will in no way provide it to third parties. We share the necessary personal data exclusively with business partners for the fulfillment of your order or for the purpose of addressing printed promotional materials. The customer has the right to request the correction, change or addition of incorrect, incomplete or not updated data, and on all matters related to the protection of personal data, may contact the head of personal data collection.

10.4. The Seller guarantees that it will not make the User's e-mail address and other data available to third parties, legal entities and individuals, without his consent. Excluded from the above is an inspection by the authorized services of the executive power of the Republic of Serbia for the purpose of investigative actions based on a court order.

10.5. The Seller is not responsible for an accidental error or an error due to force majeure or other objective circumstances that caused an accidental violation of the guaranteed protection of the User's data, but guarantees that the error will be corrected as soon as possible. .

10.6. The Seller cannot guarantee that the data on the site will be error-free. If an error occurs, please report it to our administrators so that we can fix it as quickly as possible. Also, if the Seller believes in good faith that the found error is correct, he may remove or change it.


11.1. The Seller reserves the right to change these General Terms and Conditions without prior notice. Users are required to check the applicable General Conditions each time they use the Website, and especially the Services.

11.2. Online purchases are subject to the General Terms and Conditions in force at the time of ordering the product.

11.3. All disputes that may arise on the basis of these General Terms and Conditions will be resolved in the competent court.

11.4. Documents published on this website may only be copied for non-commercial purposes and for personal use only, subject to all copyrights, other proprietary rights and any stated limitations of rights.

Belgrade, 01.08.2023